Issue:
- Bills do not sync to Quickbooks Online when using the "Include tax value with corresponding line item" (inline tax) and a invalid tax mapping is chosen. No error is shown to indicate any issue.
- Bills created using the "HST NL - Harmonized federal and provincial tax (Newfoundland and Labrador)" tax setting" tax setting do not sync to Quickbooks Online
Environment:
- Clio Manage
Additional Information:
- This issue has been identified when using the "HST NL - Harmonized federal and provincial tax (Newfoundland and Labrador)" tax setting.
- Any bills created while using an invalid tax setting may have the incorrect tax amount.
Cause:
The particular tax settings are invalid
Workaround:
- Check for all valid tax options in Quickbooks Online at https://app.qbo.intuit.com/app/tax/manage
- Choose a matching tax option in the Quickbook settings within Clio
- For the example above choose "HST NL 2016 - Combined federal and provincial tax (15% Newfoundland)" instead of "HST NL - Harmonized federal and provincial tax (Newfoundland and Labrador)"
- Make an edit to any missing bills the reinitialize the sync.