Question:
- Why are there two Clio Payments for the same amount in the Clio Payments tab?
Environment:
- Clio Manage
Additional Information:
- n/a
Cause:
A client paid using the bill share email and then via a Secure Payment Link.
Answer:
Because the client made one payment towards a bill using the share bill email and another payment using a Secure Payment Link that were provided or had access to.
If the reasons above do not apply, please contact Support.