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"No such key. The specified key does not exist." Error When Downloading a Folder in Clio Connect

Issue:

  • An error shows up when trying to download a folder shared via Clio Connect: "No such key. The specified key does not exist."

Environment:

  • Clio Connect

Additional Information:

  • n/a

Cause:

Unknown

Resolution:

Workaround:

  1. Click on the name of the folder
  2. Click Download on the top right
  3. Open the zip file saved in your computer

 

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