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Gmail Add-on Not Logging Emails Forwarded by Another Email Address.

Issue:

  • Emails forwarded by 3rd parties are not being logged using the Gmail Add-on.
  • Gmail Add-on: Showing blank screen.
  • Error message: 'Spam or suspicious messages can't be used.'

Environment:

  • Gmail Add-on

Additional Information:

Cause:

Gmail Add-on not recognizing the 3rd parties' Email as the receiver. 

Resolution:

If you are experiencing this issue, simply try forwarding the affected Email/Email thread to yourself. Once you've forwarded the Email to yourself, the Gmail Add-on should recognize you as the receiver and log the Email as intended.

 

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