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Issue: "Add a field that is not a date for (Signer Name)" in HelloSign when trying to click Next

Issue:

  • After signers are added clicking Next button, an error message pops up that says "Add a field that is not a (ex field: date) for (Signer Name)" and I cannot proceed 

Environment:

  • Clio Manage
  • HelloSign

Additional Information:

Cause:

  • Signer named in error code might by incorrectly added two to the Document for signing

Resolution:

1) Check that all Signers are correctly listed and not added twice. Edit Document as needed.

2) Open a private browsing window, sign in to Clio and prepare the Document there. 

3) If issue persists contact Clio Support by chat, phone (1-888-858-2546 Ext 2) or email (support@clio.com)

 

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