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Clio for Co-Counsel was formerly called Clio Connect. (North American accounts only)
It remains Clio Connect for EMEA customers.
If you are looking for support articles on our enhanced client portal, Clio for Clients, access them here.

Internal messages were formerly called secure messages. (North American accounts only)
It remains Secure Messages for EMEA customers.

"Something Went Wrong" When Creating Clio Connect Account

October 21, 2021 18:33

Issue :

Clients attempting to create Clio Connect credentials get error message saying "something went wrong" when trying to create account

Environment:

Clio Connect

Additional Information:

Users who create a Clio trial account in error and cancel that account to create their Clio Connect login credentials will get this error message.

Cause:

Unknown

Resolution:

Release the email address from the canceled trial account/user before getting them to try and create the credentials again once the email is released.