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"Something Went Wrong" When Creating Clio Connect Account

Issue :

  • Clients attempting to create Clio Connect credentials get error message saying "something went wrong" when trying to create account

Environment:

  • Clio Connect

Additional Information:

  • Users who create a Clio trial account in error and cancel that account to create their Clio Connect login credentials will get this error message.

Cause:

  • Unknown

Resolution:

Release the email address from the canceled trial account/user before getting them to try and create the credentials again once the email is released.

 

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