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Issue: Unable To Download A Signed Document On Clio Grow

Issue: 

On Documents, the user uploaded a .docx file in the "Prepare Document Box" where it was supposed to be a .pdf. The user could send out a .docx for e-signature but when trying to download it after the document was signed, there is an error on Microsoft Word: 

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Environment:

  • Clio Grow

Additional Information:

  • n/a

Cause:

  • The user uploaded a document with .docx extension instead of a .pdf.

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Resolution:

In the Matter, click on Options under the Workflow and then "Copy Signed Document Link". Paste it into a browser. You will be able to download the document from there. 

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