On Documents, the user uploaded a .docx file in the "Prepare Document Box" where it was supposed to be a .pdf. The user could send out a .docx for e-signature but when trying to download it after the document was signed, there is an error on Microsoft Word:
- Clio Grow
- The user uploaded a document with .docx extension instead of a .pdf.
In the Matter, click on Options under the Workflow and then "Copy Signed Document Link". Paste it into a browser. You will be able to download the document from there.