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Why am I Seeing Asterisks (***) When a Client Fills out a Document I've Sent Using E-Sign?

Question:

  • I Can't see What my Client Filled out When They Send Back a Document
  • All I see are "Stars" on a Form my Client Filled out
  • Why are There Only Asterisks, When I Open the Document Filled out by my Client?

Environment:

  • Clio Manage
  • Clio Grow
  • HelloSign

Additional Information:

  • n/a

Answer:

This happens when adding a Textbox to a Document and "Mask typed text" is turned on under Text options. 

When Masked typed text is turned on, text will appear as asterisks to other signers and on the final PDF. 

 

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