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How to Resolve the Error: "Your selection matches multiple matters in Clio. Please rename and try again."

Question:

  • How to fix "Your selection matches multiple matters in Clio. Please rename and try again." error within the Gmail Add-On/Outlook Add-In. 

Environment:

  • Clio Manage

Additional Information:

  • n/a

Answer:

The Matter you are trying to select within the Google Add-On/Outlook Add-In has a duplicate name with another Matter.

To resolve this, please change the Matter name so there are no duplications of that name. This can simply be done by editing the Description of the Matter by Navigating to the Matter > Selecting Edit Matter from the top right side > Inputting an unique Matter Description > Checking off the box at the bottom to Update Matter Number > Click Save Matter.

Refresh your Clio Page and Mail App to see these changes reflected.

If you are still receiving this error after following these steps, please contact our Clio Support Team.

 

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