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No Matter Results are Found when Searching for a Matter in the Gmail Add On

Question:

  • Why are no Matters appearing when typing them into the Google Add On?

Environment:

  • Clio Manage

Additional Information:

Answer:

Please ensure the Matter exists and you have permissions to edit the Matter within Clio Manage. Please ensure the Matter name you are searching for matches the Matter in Clio Manage.

When searching for Matters, do not press enter after typing, let the search function load to display a list of Matters from the selectable dropdown.

 

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