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Why am I Receiving the Error "We're sorry The Page You're Trying to Access is No Longer Active." When Clicking on the Payment Link on a Bill?

Objective:

  • Error "We're sorry The Page You're Trying to Access is No Longer Active." When Clicking on the Pay Online Option on a Bill

Environment:

  • Clio Manage

Additional Information:

  • n/a

 

Answer:

The error appears when the Bill is still in a Draft State and Client or User is attempting to make a payment. Payments can only be recorded and accepted on Approved Bills. 

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