Virtual meetup: How to Win and Retain Clients by Automating Communication. Register now.

"We're sorry the page you are trying to access is no longer active. Please contact the sender to receive another secure link." Error When Paying a Shared Bill

Issue:

  • Error "We're sorry. The page you're trying to access is no longer active. Please contact the sender to receive another secure link." shows when a client clicks on the button to pay a bill via email.

Environment:

  • Clio Manage

Additional Information:

  • n/a

Cause:

The bill is already paid.

Resolution:

Please have the attorney check that the bill has not already been paid and if it is, share a different bill. 

 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality