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"We're sorry the page you are trying to access is no longer active. Please contact the sender to receive another secure link." Error When Paying a Shared Bill

Issue:

  • Error "We're sorry. The page you're trying to access is no longer active. Please contact the sender to receive another secure link." shows when a client clicks on the button to pay a bill via email.

Environment:

  • Clio Manage

Additional Information:

  • n/a

Cause:

The bill is already paid.

Resolution:

Please have the attorney check that the bill has not already been paid and if it is, share a different bill. 

 

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