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Why Are Users Appearing Duplicated in the Reminders Dropdown List?

Issue:

  • User is appearing duplicated in the Calendar or Task Reminder Dropdown list.

Environment:

  • Clio Manage

Additional Information:

  • n/a

Cause:

The duplicated User(s) have Added Email Addresses to the Notifications > Email Delivery Setting within their Clio Manage account.

Resolution:

When emails are added to the Notifications Email Delivery settings by a User, this is how the User appears within the Task Reminder and Calendar Reminder dropdown:

mceclip1.png

To resolve this, have the User who has their name duplicating please navigate to Settings > Notifications > Select and verify email addresses: mceclip0.png

Have the User Delete the additional email addresses:

mceclip2.png

The User will no longer appear duplicated to other Users in the Firm, however, upon deleting those email addresses on the list - that User will no longer be able to select those email addresses under 'Me' when selecting the reminder dropdown:
mceclip3.png

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