The Clio Cloud Conference is happening October 26-29. Save your spot.

Issue: When Creating a Calendar Event, Shows the Client doesn't Have a Mobile Number to Send a Text Notification but the Contact does.


  • Can't send a text notification to a Client that I have confirmed has a mobile number 
  • Calendar event saying Client doesn't have a mobile number
  • Can't send SMS for Calendar event


  • Clio Manage

Additional Information:

  • The Calendar event window will state that the Client has no phone number to send the notification  de9ec9bee9d6b61e74d3712058f677f65396515e.png__326_244__-_Google_Chrome_2021-09-13_16.30.23.png


  • The confirmation of which number to send Text Messages to has not been selected in the edit Contact page. 


  1. Navigate to the Contact in question
  2. Click Edit Contact in the top right
  3. Scroll to the Phone Number and confirm there is one set to Mobile
  4. Select a phone number below in the drop down to confirm which number will receive the text notification brandy_bee_-_Edit___Clio_-_Google_Chrome_2021-09-13_09.32.38.png
  5. Click Save Contact 


Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality