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Denying Login Access via Clio Mobile App Notifications

 

Objective:

  • How to deny access with the Clio Mobile App two-factor authentication push notification

Environment:

  • Clio Mobile App

Additional Information:

  • n/a

Procedure:

Users who have enabled two-factor with push notifications will receive a notification from the mobile app when there is an attempt to access their account.  The push notification is triggered after the password is correctly entered, and is presented as an input option along with 2FA codes (eg from Google authenticator).

If this sign-in attempt is unexpected or unauthorized, the user may choose "Deny access" from the mobile app, which will abort this sign-in attempt.

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The user is then presented with an opportunity to reset the password.

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