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Cannot Download Documents or Folders from Clio Connect

Issue :

  • Cannot Download Documents or Folders from Clio Connect
  • Downloading a file from Clio Connect prompts Error "Woah there, that change can't be made. Try something else."

Environment:

  • Clio Connect

Additional Information:

  • n/a

Cause:

  • Unknown

Resolution:

Ensure the First and Last name fields within the Clio Connect profile are not more than 64 characters combined. 

 

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