Clio for Co-Counsel was formerly called Clio Connect. (North American accounts only)
It remains Clio Connect for EMEA customers.
If you are looking for support articles on our enhanced client portal, Clio for Clients, access them
here.
Internal messages were formerly called secure messages. (North American accounts only)
It remains Secure Messages for EMEA customers.
Cannot Download Documents or Folders from Clio for Co-Counsel
Issue :
- Cannot Download Documents or Folders from Clio for Co-Counsel
- Downloading a file from Clio Connect prompts Error "Woah there, that change can't be made. Try something else."
Environment:
Additional Information:
Cause:
Resolution:
Ensure the First and Last name fields within the Clio Connect profile are not more than 64 characters combined.
