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Clio Connect Users Cannot Download a Shared File, Error Message "Whoa there, that change can't be made. Try something else"

Issue:

  • Cannot download a file in Clio Connect, error message "Whoa there, that change can't be made. Try something else"
  • Why can't I download my file on Clio Connect?

Environment:

  • Clio Connect

Additional Information:

  • n/a

Cause:

Related to the Clio Connect contact first and last name if it exceeds 64+ characters total

Procedure:

Current workarounds are as followed:

  • Clicking on details and clicking on the version of the document will prompt a download
  • Updating the First and last name fields to be less than 64 characters combined resolves the issue

 

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