Issue:
- Cannot download a file in Clio Connect, error message "Whoa there, that change can't be made. Try something else"
- Why can't I download my file on Clio Connect?
Environment:
- Clio Connect
Additional Information:
- n/a
Cause:
Related to the Clio Connect contact first and last name if it exceeds 64+ characters total
Procedure:
Current workarounds are as followed:
- Clicking on details and clicking on the version of the document will prompt a download
- Updating the First and last name fields to be less than 64 characters combined resolves the issue