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Error When Sending User Invitation: "Email Already In Use."

Issue:

  • Email already in use error
  • Client user email is already in use for another user
  • Deactivated Client user email similar to new user 
  • Not able to send invitation to New user

Environment:

  • Manage

Cause:

  • Unable to send Invitation to New User if it is similar to the Deactivated Client user's email.

Resolution:

  • Contact Clio Support to get the email released

 

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