Objective:

• Resolving microphone and camera issues at the Clio Cloud Conference

Environment:

• Clio Cloud Conference
• Hopin

Additional Information:

• n/a

Procedure:

If you are having problems with your microphone and or camera, here are the steps you can take:

• Ensure you are using Chrome or Firefox
• Ensure no other open programs are using your camera or microphone
• Give your browser permission to access your camera and microphone
  • Mac Users: Read this detailed troubleshooting article from Hopin
  • Windows 10 Users: Read this detailed troubleshooting article from Hopin
• You can also receive technical support assistance through the blue support bubble and the main event chat in the reception area.