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Can I Disable the Secure Sign In Link to Access Clio for Clients?

Question:

  • Can I log into Clio for Clients without using an emailed sign in link?
  • Can I just log into Clio for Clients using my email and a password?
  • Can I disable Clio for Clients' secure password-free sign in link?

Environment:

  • Clio for Clients

Additional Information:

  • N/A

Answer:

No. Clio for Clients utilizes an authentication method called "One time Password" (OTP).  A one-time password is an automatically generated string of characters that authenticates a user for a single session. The client simply needs to input the email address associated with their account and an OTP will be emailed to them, from which they can access their account.

 

Learn more about the log in process for Clients here.

If you wish to submit this as a Feature Request, contact us by phone at 1-888-858-2546 x 2, via Live Chat from the Help button in Clio, or by email at support@clio.com. 

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