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Are Processing Fees Charged When Voiding a Payment Made via Clio Payments?

Question:

  • Would I incur a fee if I void a payment that was made through Clio Payments?
  • Do processing fees apply to voided payments?

Environment:

  • Clio Payments
  • Clio Manage

Additional Information:

  • NOTE: Payment voiding can only be done the same day that the payment was made, and before 11 PM UTC
  • Failed payments are not subjected to a processing fee.

Answer:

  • If the payment is voided within the first day the payment is made, then no fees will be incurred. If it is voided after the first day, it will become a refund and will incur fees.
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