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What Should I Do When the System Asks Me to Contact Customer Support to Retry the Deposit for Clio Payments?

Question :

  • How to retry deposit within Clio payments?
  • What are the steps to Retry Deposit when Banking Information was entered incorrectly?
  • Can I retry the deposit for Online Payments from my end?

Environment:

  • Clio Manage
  • Clio Payments

Additional Information:

The team is working on changing the notification email wording to match the steps needed.

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Answer :

No action is required from your end. Once the bank account has been updated, the system will automatically attempt a new payout by midnight. Please remember this will take 2-3 business days to show up in your bank account.

 

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