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What do I do if a Refund Processed via Clio Payments Fails?

Objective:

  • What to do if a refund fails
  • What to do if a refund processed via Clio Payments fails

Environment:

  • Clio Manage

Additional Information:

  • n/a

Cause:

There are a few possible causes for this, but not limited to:

  • Closed card
  • Transaction is over 90 days old
  • ACH account is closed / frozen / changed, etc.

Answer:

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