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Why Is There a Mismatch Between the Time on HelloSign Audit Trail and Matter Timeline in Clio?

Question :

  • How to fix the time zone discrepancy between HelloSign and Clio?
  • Why does Clio show the wrong time on the Matter timeline when compared to HelloSign Audit Trail?

Environment:

  • Clio Grow
  • HelloSign

Additional Information:

  • n/a

Answer :

The discrepancy is caused by the timezone not being set correctly within Hello Sign. If no timezone is set, it automatically defaults to the UTC timezone.

Follow these steps to change the timezone setting in Hello Sign:

  1. Log in to your HelloSign Account, click here for steps.
  2. Click on Integrations
  3. Select Profiles
  4. Scroll down and choose the right Time Zone

However, changing the timezone doesn't retroactively apply to the existing audit trails for documents.

 

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