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Clio for Co-Counsel was formerly called Clio Connect. (North American accounts only)
It remains Clio Connect for EMEA customers.
Internal messages were formerly called secure messages. (North American accounts only)
It remains Secure Messages for EMEA customers.

I cannot accept a Clio for Co-Counsel / Clio Connect Invite due to Error

Question:

  • This email address cannot be used to register this account. Please ask the corresponding law firm to use a different email address when sharing with you via Clio for Co-Counsel / Clio Connect. Click here to learn more.

Environment:

  • Clio Manage
  • Clio for C-Counsel
  • Clio Connect

Additional Information:

  • Clio Manage is currently available in 2 different regions: North America (NA), Canada (CA) and Europe (EU)

Answer:

If you have a Clio Manage or Clio for Co-Counsel / Clio Connect account in one of the regions above you will not be able to accept a Clio for Co-Counsel / Clio Connect invite from an account in a different region. This is due to the requirement for email addresses to be unique.

To resolve this issue, please have the inviting firm reshare the resource with you using a different email address.

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