Collect eCheck and card payments directly through Clio. Find out how.

I cannot accept a Clio for Co-Counsel / Clio Connect Invite due to Error

Question:

  • This email address cannot be used to register this account. Please ask the corresponding law firm to use a different email address when sharing with you via Clio for Co-Counsel / Clio Connect. Click here to learn more.

Environment:

  • Clio Manage
  • Clio for C-Counsel
  • Clio Connect

Additional Information:

  • Clio Manage is currently available in 2 different regions: North America (NA), Canada (CA) and Europe (EU)

Answer:

If you have a Clio Manage or Clio for Co-Counsel / Clio Connect account in one of the regions above you will not be able to accept a Clio for Co-Counsel / Clio Connect invite from an account in a different region. This is due to the requirement for email addresses to be unique.

To resolve this issue, please have the inviting firm reshare the resource with you using a different email address.

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality