Earn up to $250 in gift cards this summer. Find out how.

Troubleshooting Dropbox Sync Issues


  • Issues with syncing Matter and/or Contact folders to Dropbox from Clio
  • How to troubleshoot Dropbox sync issues
  • Having Dropbox Desktop sync issues


  • Manage
  • Dropbox

Additional Information:

  • n/a


  • Create a test folder and check that it syncs to your Dropbox folder.
  • Log in to the online version of your Dropbox and see if changes are reflected. 
    • Check that the Dropbox account that is synced to Clio Manage is the same as the one that is logged in on the Dropbox desktop application on your computer.
  • Reset Dropbox sync. See steps here


Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality