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Troubleshooting Dropbox Sync Issues

Objective:

  • Issues with syncing Matter and/or Contact folders to Dropbox from Clio
  • How to troubleshoot Dropbox sync issues
  • Having Dropbox Desktop sync issues

Environment:

  • Manage
  • Dropbox

Additional Information:

  • n/a

Procedure:

  • Create a test folder and check that it syncs to your Dropbox folder.
  • Log in to the online version of your Dropbox and see if changes are reflected. 
    • Check that the Dropbox account that is synced to Clio Manage is the same as the one that is logged in on the Dropbox desktop application on your computer.
  • Reset Dropbox sync. See steps here

 

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