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Why Is My Client Receiving the "Invalid Security Code" Error When Submitting Payment via Secure Link?

Question 

  • Why can't my client submit payment via the secure payment link?
  • Why is the secure payment link not working?
  • Why is my client receiving the "Invalid Security Code" message when using the payment link?
  • Where can I find the my credit card security code?

Environment:

  • Clio Manage

Additional Information:

  • n/a

Cause:

The client is entering the wrong CVV or CVC number ( 3 digits at the back of the card ) into the security code field. This may be happening due to incorrect autofill settings on the client's computer.

Resolution

Advise your client to manually enter in the security code, verifying that it is correct before submitting payment.

 

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