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Why Can't I Edit An Appointment?

Question:

  • Unable to edit an Appointment type.
  • Why are the edit options greyed out in an Appointment? 

Environment:

  • Clio Grow

Additional Information:

  • N/A

Cause:

If "Email Scheduling Link to Contact" is selected or the appointment was made through a public booking link, only the Contact can edit or reschedule the Appointment.

Resolution:

Either the Contact can reschedule the Appointment or the Firm can cancel the Appointment entirely and create a new appointment to re-schedule.

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