Issue:
- Unable to Export Matter to Manage
- Can't Export contact to Manage
- 422 errors have occurred with your export
Environment:
- Clio Grow
Additional Information:
- n/a
Cause:
A field in the contact/matter you are trying to export contains too many characters
Resolution:
Review your matter and contact to locate the field(s) that contain too many characters. This could be anything like a phone number field, custom field, or even a note in the contact/matter. Once you locate the field in question, edit the information so that it fits within the 65k character limit.
You may need to break up the data into multiple fields/notes. This will allow you to still record the data in Clio without getting the above error message.