Issue:

• Unable to Export Matter to Manage
• Can't Export contact to Manage
• 422 errors have occurred with your export

Environment:

• Clio Grow

Additional Information:

• n/a

 

Cause:

A field in the contact/matter you are trying to export contains too many characters

Resolution:

Review your matter and contact to locate the field(s) that contain too many characters. This could be anything like a phone number field, custom field, or even a note in the contact/matter. Once you locate the field in question, edit the information so that it fits within the 65k character limit.

You may need to break up the data into multiple fields/notes. This will allow you to still record the data in Clio without getting the above error message.