Objective:
- Why does Clio Drive show as syncing but nothing is showing up?
- I can see my Clio Drive on my directory, but clicking on it shows nothing
- "updateItemsWithMissingPaths batch skipped" errors on log file
Environment:
- Clio Drive
Additional Information:
Procedure:
- Close out of the Clio Desktop App
- Delete the Drive folder(s)
- For Windows: Navigate to the AppData folder and delete the Drive folder(s) under %APPDATA%\Clio Launcher
- See the manual procedure below to find the AppData folder
- For Mac: Navigate to the Clio Launcher under ~/Library/Application Support (macOS) and delete the Drive folder(s)
- See the manual procedure below to find the Clio Launcher folder
- For Windows: Navigate to the AppData folder and delete the Drive folder(s) under %APPDATA%\Clio Launcher
- Open the Clio Desktop App
Manual Procedure
PC
Note: Some folders may be invisible, to make them visible please see Show hidden files
- Open a new file explorer window (click Ctrl + E)
- Click on Users
- Click on the User name you use to log into your PC
- Click AppData, then Roaming
Mac
Note: Some folders may be invisible, to make them visible please see Show hidden files
- Open Spotlight Search (Default: Command+Space)
- Enter ~/Library
- Open the Library folder under Folders within the results
- Navigate to Caches and delete the Clio Launcher folder
- Return to the Library folder
- Navigate to Application Support, delete the Clio Launcher folder then Application Support/Caches, and delete the Clio Launcher folder