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How Is the Firm Notified by Clio When a Secure Payment Link Payment Made by a Client Fails?

Question:

  • What does the email notification look like to a firm when an E-check payment fails?

Environment:

  • Clio Payments
  • Clio Manage

Additional Information:

  • n/a

Answer:

The firm would be notified via email with:

  • The name of the payer
  • The amount attempted to process
  • The description of the payment
  • The deposit account type
  • The date of the payment
  • The authorization code
  • Their method of payment
  • The last 4 digits of the account/card number

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