Knowledge Center

Articles

• "Merchant Account is not configured properly" when Paying a Bill by Credit Card
• "Something Went Wrong" Error Message when trying to Upload a Document to Clio Manage from a ZIP Folder
• "Something Went Wrong" Error Message When Uploading a Document or Folder
• "Something Went Wrong" Error Message when Uploading a large Document
• "Something Went Wrong" Error When Applying Trust In Bulk
• "Something Went Wrong" Error When Bulk Downloading Documents
• "Success: 0 invoices generated" Message When Generating Bills
• "The Credit Card Information is Invalid or Incomplete. The Merchant Account Requirements May Have Changed." When Attempting to Process a Credit Card Payment
• "There is Not Enough Space on Clio Cloud Drive” Error When Trying to Upload to Faster Drive / AlphaDrive Folder
• "There was a problem verifying your LawPay account" error message when attempting to set up Clio Payments
• "This action is not supported... Multiple Accounts" Error when Signing Into Clio's Gmail Add On
• "To run this application, you must install one of the following versions of the .NET Framework" Error Message when Starting the ScanSnap Uploader
• "To" and "From" Columns Populating with Wrong Names when using Clio for Gmail Google Chrome Extension
• "Unable to Generate Trust Request. Try Again."
• "User Account Does Not Exist in Tenant" Error When Setting Up Office365 Sync
• "Virus scan failed" Error When Attempting to Open Document
• "Woah There, That Change Can't Be Made" When Trying to Update Login Email
• "Your confirmation code is invalid. Please check the confirmation code received in your installation instructions email. Contact support for further assistance." Error When Changing the Vonage Integration From One Clio Account to Another
• "Your QuickBooks Online account access might have been revoked or is temporarily out of service."
• %20 Appears in Front of Pasted Email After it was Copied from Clio
• 'This Page Isn't Working' Error When Trying to Access Clio Manage Login Page
• 'You cannot perform this action. This add-in scenario is not supported in this folder'.
• 2-Step Login Process
• A Bill has no Client, why?
• A Contact's Phone Number was not Synced to Outlook
• A Deactivated User's Calendar Still Appears
• A Double-Entry is Created When I Create a Check in Quickbooks With the Trust Sync Feature
• A Payment in LawPay is not Appearing in Clio
• Academy Tips: Printable One-Page Reference Guides
• Accepting Cases from the NYSBA Pro Bono Network