Knowledge Center

Articles

• "There was a problem verifying your LawPay account" error message when attempting to set up Clio Payments
• "This action is not supported... Multiple Accounts" Error when Signing Into Clio's Gmail Add On
• "To run this application, you must install one of the following versions of the .NET Framework" Error Message when Starting the ScanSnap Uploader
• "To" and "From" Columns Populating with Wrong Names when using Clio for Gmail Google Chrome Extension
• "Unable to Generate Trust Request. Try Again."
• "Unexpected Response: SendFailure" Error Message when Using ScanSnap on PC
• "User Account Does Not Exist in Tenant" Error When Setting Up Office365 Sync
• "Virus scan failed" Error When Attempting to Open Document
• "Woah there, that change can't be made" when trying to update login email
• "Your confirmation code is invalid. Please check the confirmation code received in your installation instructions email. Contact support for further assistance." Error When Changing the Vonage Integration From One Clio Account to Another
• "Your QuickBooks Online account access might have been revoked or is temporarily out of service."
• %20 Appears in Front of Pasted Email After it was Copied from Clio
• 'This Page Isn't Working' Error When Trying to Access Clio Manage Login Page
• 'You cannot perform this action. This add-in scenario is not supported in this folder'.
• .docx File Type not Supported for Document Automation
• A Bill has no Client, why?
• A Contact's Phone Number was not Synced to Outlook
• A Deactivated User's Calendar Still Appears
• A Double-Entry is Created When I Create a Check in Quickbooks With the Trust Sync Feature
• A Payment in LawPay is not Appearing in Clio
• Academy Tips: Printable One-Page Reference Guides
• Accidentally Checked the Box to "Prevent this page from creating additional dialogs."
• Account Balance on Bill Does Not Match the Balance in the Last Line of the Client Account Details
• Accounts Receivable Report Higher Than Expected For Certain Bills
• Activities Aren't Showing Up When Using a Date Range in Billable Clients
• Activities Columns Keep Changing
• Activity Categories Not Appearing in Dropdown When Creating a Flat Fee Matter
• Activity Descriptions are not Working for a New User
• Activity Rows Don't Stay Expanded When Toggling from Matter to Matter
• Advanced Reports for UK and European Accounts