KCS - Conditional Statements Not Working After Generating a Document from Template

Issue:

  • Conditional Statements not updating after generating a Word Document from Template

Environment:

  • Documents
  • Word

Additional Information:

N/A

Cause:

When using Conditional Statements and generating Word Documents from templates, you will need to take an additional step in order to update the fields within the generated Word Document.

Resolution:

  1. Open the Word file after generating
  2. Select all text within the document
  3. Select F9 on your keyboard

 

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