KCS - Cannot Save a Matter

Issue:

  • When trying to save a Matter after editing, the load circle continues to spin and does not save. 

Environment:

  • Clio Web App 

Additional Information:

n/a

Causes:

This is possibly due to the fact that there are fields that are missing information, but an error message is not generated. Examples include:

  • One or more Required Matter Custom Fields are not completed.

         Resolution:

         Expand the Custom Field section and complete the Required Custom Field.

  • Reminders from Statute of Limitations with no connected Contact. This can be done when a  reminder is connected to a Contact that was subsequently deleted.

         Resolution:

  1. Remove the Reminder with no Contact connected or
  2. Add a Contact to the Reminder 
  3. Click Save Matter

 

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