KCS - Unable to Log In to Clio iOS Application

Issue:

  • Unable to log in to Clio iOS app with error "An unexpected error occurred."

Environment:

  • Clio iOS app

Additional Information:

n/a

Cause:

The Clio application is not authorized to access the internet from the iOS device.

Resolution:

  1. Navigate to the settings within the iOS device
  2. Scroll down to the Clio application in settings
  3. Select the Clio application within settings
  4. Under the Cellular Data section turn the toggle on

 

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