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KCS - Receive the Error Message "Your email is not valid" When Attempting to Cancel Account


  • The error message "Your email is not valid" appears when trying to cancel your account.


  • Clio Web App

Additional Information:



The email address associated with the account is no longer active.


  1. Change your login email to a valid email address. For instructions, please see the How to Change a Login Email article.
  2. Once the email has been changed, try cancelling your account again. 
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