KCS - Receive the Error Message "Your email is not valid" When Attempting to Cancel Account

Issue:

  • The error message "Your email is not valid" appears when trying to cancel your account.

Environment:

  • Clio Web App

Additional Information:

n/a

Cause:

The email address associated with the account is no longer active.

Resolution:

  1. Change your login email to a valid email address. For instructions, please see the How to Change a Login Email article.
  2. Once the email has been changed, try cancelling your account again. 
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