KCS - When I Login to Clio it's a Blank White Screen with Only the Chat Bubble?

Issue:

  • after Clio login there is only a white screen and the chat bubble.

Environment:

  • Clio Web App

Additional Information:

n/a

Cause:

Your browser cache needs to be cleared.  The reason it needs to be cleared is because Browsers try to do their part to speed up the loading process of a website (like Clio) by caching images from the web pages. The first time you visit a site, the browser will save pieces of the site, because the browser can display the files stored in its cache much faster than it can pull fresh files from a server. The next time you visit that site, the cached files will help cut down the page load time.  After time, the cache can get full and and unexpected behavior can occur due to the backlog of old information stored.  It is recommended to clear your cache once a month.

Resolution:

  1. Please follow the link and select the internet browser you use: Clear your Cache

 

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