2017

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KCS - What Happens when the Credit Card Payment is Voided within LawPay and not Clio?

Objective:

  • Determine what happens when a Clio Payment is "Voided" within LawPay, but remains "Pending" within Clio

Environment:

  • Clio Web App
  • LawPay

Additional Information:

n/a

Answer:

The Payment within Clio will remain within the "Pending" state. Trying to "Void" the Clio Payment within Clio after it is already voided within LawPay will likely result in an error. That being said, a payment stuck in pending, may cause issues when attempting to record a further payment on the Bill. If you are unsure how to proceed please contact the Clio support team.

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