KCS - Unable to See File to Communication within the Clio for Gmail Chrome Extension

Issue:

  • Cannot see the File to Communication option within the Clio for Gmail Chrome Extension drop-down

Environment:

  • Clio Web App
  • Gmail

Additional Information:

If your issue is that you can not see the Clio for Gmail Chrome Extension button at all then please see this article.

Cause:

There are a few reasons for this listed below.

Resolution:

  1. Ensure that you are not viewing your inbox, and that you have a specific email open
  2. Ensure that you are not trying to file an email within the split screen preview in Gmail

 

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