Learn from the best and brightest in legal, technology, and beyond! Join us at the 2019 Clio Cloud Conference — San Diego | October 21-22, 2019.

Unable to See File to Communication within the Clio for Gmail Chrome Extension

Issue:

  • Cannot see the File to Communication option within the Clio for Gmail Chrome Extension drop-down

Environment:

  • Clio Web App
  • Gmail

Additional Information:

If your issue is that you can not see the Clio for Gmail Chrome Extension button at all then please see this article.

Cause:

There are a few reasons for this listed below.

Resolution:

  1. Ensure that you viewing a specific email (and not your general inbox)
  2. Ensure that you are not trying to file an email within the split screen preview in Gmail

 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality