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KCS - Why are the Outlook Add-in Buttons Greyed Out in My Inbox?


  • Add-in not accessible from email inbox in Office 365
  • Buttons gray/grey/grayed out in inbox view


  • Outlook
  • Office 365

Additional Information:



The Clio Outlook Add-in is designed to function when viewing an individual email. It is necessary to click into an email to make the options available. 

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