KCS - Why are the Outlook Add-in Buttons Greyed Out in My Inbox?

Objective:

  • Add-in not accessible from email inbox in Office 365
  • Buttons gray/grey/grayed out in inbox view

Environment:

  • Outlook
  • Office 365

Additional Information:

For instructions on how to turn on the Reading Pane in Outlook, see here.

Answer:

The Clio Outlook Add-in is designed to function when viewing an individual email. It is necessary to click into an email to make the options available. 

Alternatively, turning on the Reading Pane in the Outlook Inbox will make the options available. 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality