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KCS - Error Message: "You are not authorized with Clio. Do you wish to Authorize?"

Issue:

  • There's a pop-up on my screen that's asking me to authorize Clio
  • Reauthorizing ClicktoFile

Environment:

  • Clio Web App
  • Click to File
  • ClicktoFile

Additional Information:

n/a

Cause:

Click to File has become de-authorized

Resolution:

  1. Open Outlook 
  2. Select the Click To File tab
  3. Click on Change Configuration
  4. Confirm your credentials
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