KCS - Clio Payments: When will a Bill Move From Awaiting Payment to Paid?

Objective:

  • How long after a bill is paid, using Clio Payments, will it move from Awaiting Payment in to Paid?
  • My client paid a bill with Clio payments. When will the bill show as paid?
  • An Invoice was paid through Clio Payments but it's still showing as Awaiting Payment, why?

Environment:

  • Clio Web App
  • Clio Payments

Additional Information:

n/a

Answer:

Once a Bill has been paid using Clio Payments the payment details will be sent to Lawpay for  processing. This can take up to 48 hours. While the payment is being processed the Bill will remain in "Awaiting payment". Once the payment has been completed the Bill will move over to the "Paid" status.

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality