KCS - IOS - Error message: "An unexpected error has occurred. Please try again later. "

Issue:

  • When attempting to login on the IOS Clio App user is getting an error message: "An unexpected error has occurred.  Please try again later."

Environment:

  • IOS Clio App

Additional Information:

If your account has been suspended due to issues with your payment method, you may encounter this issue when trying to log in. If this is the case, please contact Support.

Cause:

Mobile data is not turned on.

Resolution:

  1. Navigate to Settings on your iPhone
  2. Cellular
  3. Turn Cellular Data on

 

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