KCS - When I Try to Add an Annual License It is Disallowed

Objective:

  • When adding a license to an annual plan, I get the error message "could not increase number of licenses"

Environment:

  • Clio Web App

Additional Information:

n/a

Answer:

Clio will not allow users to add licenses if the payment card info is incorrect/out of date. Please check the card info and try again.

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