KCS - Client has Money in Trust but No Funds are Available to Pay Client's Bill

Issue:

  • Negative balance at Client or Matter level
  • Trust Listing Report shows a balance but I cannot select Trust Account as Bill Payment Source

Environment:

  • Clio Web App

Additional Information:

Why Does the Trust Listing Report Show A Balance For My Client When They Have Used Up All Matter Trust Funds?

Cause:

There is a negative balance associated with the client, perhaps in relation to a specific Matter.

Resolution:

  1. Open the page for the Client
  2. Click the Transactions subtab
  3. Click the green Add button
  4. In New Transaction Modal, select Transfer Funds Matter-to-Matter
  5. Select the Trust Account from Bank Account dropdown
  6. Click into the Source menu and review the amounts, looking for a negative balance
    • If you do see a negative balance, proceed with the following steps
    • If you do not see a negative balance, reach out to Clio Support for further assistance
  7. In the Source field, select the positive balance
  8. For the Destination, select the negative balance
  9. Enter the Amount being transferred (the amount of the negative)
  10. Enter the Date
  11. Click Record Transfer

 

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