KCS - Why isn't my Clio Calendar syncing to my Office 365 Calendar?

Objective:

  • Which Clio Calendars are synced to my Office 365 Calendars?
  • Clio Calendar event is not appearing on Office 365 Calendar

Environment:

  • Clio Web Apps
  • Calendars
  • Office 365 Sync

Additional Information:

Note that the initial sync between Office 365 and Clio may take up to 24 hours (although it typically takes 1-2 hours). This sync is bi-directional.

Answer:

If you have made updates to you Clio or Office 365 Calendar, it will typically sync every 30-60 minutes. If you do not see any updates, please make sure that the correct Calendars are synced in your account settings:

  1. Go to Settings
  2. Select Contacts and Calendar Sync Sources
  3. Select Configure to the right of Office 365 contacts and calendars

This Page will display all your Office 365 Contact and Calendar syncs:

  • Calendars that are set up with the Sync will have a grey "Stop Sync" button
  • Calendars that are not set up with the Sync will have a blue "Sync" button
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