KCS - Invoice Shows a Balance Owing Even Though Bill Payments are Equal to The Bill Total

Issue:

  • Bill still shows a balance due even after the bill Total has been paid off

Environment:

  • Clio Web App

Additional Information:

n/a

Cause:

Removing Interest after having already paid part of a bill can result in payments that were previously allocated to the interest being no longer allocated to the Total due on the bill.

Resolution:

Delete and re-enter the bill payments 

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