KCS - Issue: Export Button within Communications sub-tab of a Matter Shared via Clio Connect Not Working

Issue:

  • Communications subtab in Clio Connect Matters has export button but does not have Output Format options

Environment:

  • Clio Web App

Additional Information:

When a Matter is shared with a Co-counsel, they can see the communications for that Matter. Going to the communications subtab, there is an Export button on the top right hand corner. After clicking the Export button, the co-counsel gets a choice of Output Format, of which there is none. If they try to export, they get an error "Sorry, the export couldn't be created due to the following errors: Missing required parameter output format". 

Cause:

Not yet diagnosed

Workaround:

  • Ask Attorney to export the communications for the co-counsel
    OR
  • Print screenshot communications tab

 

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