KCS - What is Clio's Cancellation Policy?

Objective:

  • Clio's Terms of Service
  • Cancelling my Clio Account

Environment:

  • Clio Web App
  • Terms of Service

Additional Information:

n/a

Answer:

A couple highlights of our Terms of Service relevant to most customers:

  • 9.2 Monthly Subscribers will be charged in advance each 30 days. Annual Subscribers will be charged annually on the anniversary date of the initial subscription charge. All charges are final and non-refundable, including payments made by Annual Subscribers.

  • 9.3 No refunds or credits will be issued for partial periods of service, upgrade/downgrade refunds, or refunds for periods unused with an active subscription, including, but not limited to, instances involving the removal of a Subscriber.

  • 9.4 There are no charges for canceling a subscription, and paying subscriptions cancelled prior to the end of their current billing cycle will not be charged again in the following cycle.

  • 10.4 Upon cancellation or termination of a subscription, Content is made available to the Administrator or a designated Authorized User. Following a period of no less than ninety (90) days from the cancellation or termination of a subscription, all Content associated with such subscription will be irrevocably deleted from the Service.

Our Full Terms of Service can be viewed here: https://www.clio.com/tos/ Sections relevant to subscriptions and cancellations specifically can be found in Section 9 and 10 but are referenced throughout the Terms.

If you have any questions please contact Customer Support through your In-App Chat tool, phone (1-888-858-2546 ext 2), or email.

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